Contact us

Training

The ITLC team at IT Services run regular training courses on Mosaic. Demos and workshops are also supplied by the Mosaic team.

Support requests

For any support requests, including emergency issues, security incidents, please contact us at:

emailoxfordmosaic@it.ox.ac.uk

phone01865 (6)12345

Passwords

Most users access Oxford Mosaic using their Oxford username. If you have any issue with your Oxford username you can manage your account via the Webauth service. If you have a password issue with Drupal username for a site, the /user login page provides a reset password link.

Service Requests

There are a number of common service requests for which we have specific processes. These requests must be made by the Site Owner (or intended owner, in the case of requesting a new site.)

Request new site

Please complete the site request form (Oxford Username required)

Request custom domain

Click the button at: Site Settings > Domains > ‘Request a custom domain’ and complete the form.

Request information on charging liability

Information available under  Site Settings > Details > ‘view your current usage and tier level’

Request change of Site Owner

Please complete our ownership change request form (Oxford Username required)

Request configuration of site platform settings:

Oxonly Content

Click the option at: Site Settings > Visibility > ‘Request a change’ and complete the form

Request configuration of site platform settings:

Shared Search

Click the option at: Site Settings > Shared search > ‘Request a change’ and complete the form.

Request configuration of site platform settings:

External content editors

Click the option at: Site Settings > Users > ‘Request a change’ and complete the form.

Request site deactivation or removal

please contact us at:

email: oxfordmosaic@it.ox.ac.uk     phone: 01865 (6)12345

Request development of new feature or enhancement

Please contact us at:

email: oxfordmosaic@it.ox.ac.uk     phone: 01865 (6)12345

List of site pages