Contact us

Contact us with any questions, feedback or issues you are having with Mosaic.

We'll review your support request and get back to you as soon as possible. If your request is urgent and needs an immediate response, call the IT Service Desk on 01865 612345.

Report an issue
When was the publication last changed in Symplectic?

It can take several days for Symplectic updates to appear in Mosaic.

See Publications syncing information for more details.

 
Request a change to a Mosaic site

Follow the steps in the documentation about setting up custom domains on Mosaic sites

 

On clicking 'Submit' your request to add your domain to Mosaic's SSL certificate will be sent to the platform team

The Mosaic platform SSL Certificate is updated every two weeks. When your request is received, your domain will be put on a waiting list and added to the Certificate in the next update

 

On clicking 'Submit' your request to enable Advanced Webform functionality (opens in a new tab) will be sent to the platform team

 

Go to your Site Settings > Site details tab > click ‘View your current usage and tier level’ to see an up-to-date usage report

 

Go to your Site Settings > Visibility tab > click ‘Request a change’ to send us a request to configure Oxford-only content restriction

 

Go to your Site Settings > Users tab > click ‘Request a change’ to send us a request to configure the ability to add external (non-Oxford) editors

 

On clicking 'Submit' your request to deactivate your website will be sent to the platform team

Read the documentation about website deactivation (opens in a new tab) for more information about the deactivation process

 

Site deactivation has to be requested from the Site Owner. If the Site Owner is no longer available, you can still submit a deactivation request. When we receive the request, we will contact you to discuss the situation

Read the documentation about website deactivation (opens in a new tab) for more information about the deactivation process

 
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